Frequently Asked Questions
If you are unable to get your questions answered here, don’t hesitate to give us a call. We would be glad to explain anything you need to know about Brunswick State Bank or our services.
Brunswick State Bank - 888-393-7945
What Is Retail Online Banking?
Brunswick State Bank Internet Banking is a free and convenient way to access your accounts without going to the bank.
Retail Online Banking is available to you from your home or office 24 hours a day, 7 days a week, just by using your computer, or BSB’s Mobile App on your smartphone.
What Can I Do With Retail Online Banking?
Monthly statements are now available on Retail Online, click on the account to view, then go to documents and enter your date range - submit. You can access your checking, savings, line of credit, certificates of deposits, or loans to verify balances, view transactions, *transfer money between accounts, and export information to your personal financial software. It also has a Bill Pay option for paying your bills. Brunswick State Bank has Transfer Money also. This feature allows you to *transfer your money between accounts at separate banks.
*Some restrictions apply to transfers (ask our Financial Services Representatives for clarification).
What Is Bill Pay?
If you have Bill Pay you will need to use Chrome, Microsoft Edge or Firefox to log into Retail Online to access Bill Pay. Bill Pay is a FREE service available to you to pay all your bills online. No more writing checks and no more trips to the post office. Just login, tell us who you want to pay, how much, and when. It's that easy. You can pay individual bills, or schedule regular payments. Additional services within Bill Pay are Transfer Money (which is also a Free Service). It's all part of our continuing effort to provide you with the most complete banking services available. Forgot to pay a bill? Bill pay offers a “rush payment” option for an additional fee.
Pay Bills - make a one-time payment or set up a recurring payments Payment Calendar - displays scheduled and processed payments
Email Alerts - remind you of due dates and notify you when your payments have been sent
Payment History - access up to 7 years of payment history and view transaction detail
Merchant Accounts - add, modify, or delete account information for individuals or companies (e.g. set up accounts for: utility companies, Credit cards, loan payments, friends, relatives, etc.)
Transfer Money – transfer money between accounts at separate banks.
Is Retail Online Banking Private And Secure?
Yes. Brunswick State Bank has incorporated state-of-the-art security into its Internet Banking to ensure both privacy and security. We require passwords, data encryption, firewalls and internal security procedures.
What Is Data Encryption?
256-bit electronic data encryption provides privacy for the data flowing between your computer and the bank's online server. It prevents outsiders from reading the information.
What Can I Do To Protect Myself?
Your User ID and Password provide one of the most important security features for Retail Online Banking. You can select and change your password at any time preventing unauthorized online access to your accounts.
Other Security Procedures:
Keep your web browser software up-to-date to take advantage of the latest security enhancements.
Take precautions to keep your computers free from viruses that might be used to capture password keystrokes or send information from your hard drive.
Please be careful where you choose to do your Internet Banking and what you do with your transaction data.
Free WIFI is not secure, please don’t log into online banking with free WIFI.
If you get an unexpected web page or email asking you for your debit card, password or account information, DO NOT disclose this information. Contact the bank for further instructions. The Brunswick State Bank does not ask for or verify account information through email or other web pages. If you are not sure about the request or if the website doesn’t seem right, call us first.
It is a good idea to shred printouts of your account information before discarding them.
Who Do I Contact If I Have Problems Or Questions?
Brunswick State Bank - 888-393-7945
Brunswick Office - 402-842-2435 or Winnetoon Office - 402-847-3223
How Do I Get Started?
If you have an account with Brunswick State Bank, you will need to visit our website at https://www.brunswickstatebank.com. Click on the Online Enrollment button in the upper right hand corner. This will guide you through the enrollment process.
How Long Will It Take To Get Setup For Retail Online Banking?
Right away as soon as you finish signing up.
What if I get Locked Out?
You will have three sessions before you are locked out and have to call the bank.
Mobile Banking Advantages
Mobile Banking is available 24 hours a day, 7 days a week on phone. You have access to important account information and functions - day or night - whether you are at home, at work or traveling.
(Please log into Internet Banking before logging into Mobile Banking and verify your username only contains acceptable characters. Changes can be made under your Profile then Password.)
Mobile App Banking and Mobile Browser Banking are secure.
Password required each time you log in. Face ID and Finger Print are now available on certain devices.
Uses the same multiple layers of security as Retail Online Banking.
Text Banking security
Displays account nicknames that you set, not account numbers.
No personal information is sent or displayed.
Download our Mobile App
The app can be found by searching your smartphone’s application store, either the Apple App Store or Google Play. Once downloaded, simply use your Retail Online Banking credentials to log in. The Apps are located on our Home Page as well.
Do I need to be enrolled in Retail Online Banking to use Mobile Banking?
Do I need to sign up for Mobile Banking?
You will enroll in Mobile Banking at the same time you are enrolling for Retail Online Banking.